At the end, the confirmation email can be either in your main tray or in your spam. Any questions or concerns do not hesitate to contact us.
What payment methods are accepted?
At the end of your purchase, you will be able to choose your preferred method.
We have: 1. Payments with debit or credit card (Visa or Mastercard) 2. Paypal. 3. SINPE movil (Costa Rica only) 4. BCR and BAC deposits (Costa Rica only)
Our payments are 100% secure, you will receive the invoice and details by mail once the order is completed.
What places do you deliver to?
We ship to all the world.
For Costa Rica: Within the GAM we have personalized ecological shipments with Compra Sin Plástico, and for the outside of GAM we work with Correos de Costa Rica.
For Rest of World: We deliver direct to your house with help of DHL express
Are my products guaranteed?
For us the most important thing is the community that trusts in our work and system, so if your product arrived damaged or has a factory defect, we will change it without any problem.
To make any claim in this regard, we have a period of 3 calendar days from when you received your order, in accordance with the provisions of our terms and conditions.
You can make the claim by giving your order number and details to the email contact[email protected]
How much is the shipping cost?
Our shipments have a cost of:
For Costa Rica: $2.5usd in the GAM with our ecological shipping system
$3usd outside GAM with Correos CR
$5usd our fast shipping option (GAM only).
Other Countries: Range of $18-30usd. Varies by country. At checkout, with your address, display the final cost of the shipping.
Why are our shipments ecological?
First of all, when you buy in our store you know that your order will arrive 100% plastic free.
We reduce our waste as much as possible, from our products to our packaging, our mindset is sustainable.
We also have a smart route design, which reduces our carbon footprint, thanks to the collaborations with Compra Sin Plástico.
Today I bought, when will I receive my order?
For Costa Rica: GAM: We even have a personalized system, which reduces the waiting time, but in general, your order will arrive at the indicated address within 2 to 5 business days after your purchase.
Outside GAM: the duration is 4 to 7 business days, it is extended a little by the logistics of Correos CR.
Rest of World: Depends of the country but the estimated time are 14 to 21 business days with the DHL express and tracking number system.
We want these waiting times to be less and less.
I don't see my question ...
Any additional questions or queries you can enter here: Contact
There you will see our contact options such as whatsapp, email or send a direct query.