Frequently Asked Questions

Order

How to buy in our online store?

You can see all our products and their features on our website.

Simply add them to your cart and proceed to checkout.

After completing your personal information, you can choose your preferred payment method.

Be sure to enter your address accurately so your shipment arrives in the best possible condition.

Here you can see all the available products: BUY

The confirmation email may then arrive in your primary or spam folder. If you have any questions or concerns, please don't hesitate to contact us.

What payment methods are accepted?

At checkout, you can choose your preferred payment method. We offer:

  1. Payments by debit or credit card (Visa or Mastercard)
  2. PayPal
  3. SINPE Mobile (Costa Rica only)
  4. Deposits in BCR and BAC (Costa Rica only)

Our payments are 100% secure. You will receive the invoice and details by email once the order has been placed.

Where do we ship to?

We ship worldwide.

For Costa Rica: Within the GAM, we offer personalized eco-friendly shipping with Plastic-Free Shopping . Outside the GAM, we work with Correos de Costa Rica.

For the rest of the world: We deliver directly to your home with the help of DHL Express.

Do my products have a warranty?

For us, the most important thing is the community that trusts our work and system. That's why, if your product arrives damaged or with a manufacturing defect, we'll replace it without any problem.

To file any claim, we have a period of three calendar days from receipt of your order, in accordance with our terms and conditions.

You can make your claim by providing your order number and details to contacto@namubak.com .

Deliveries

How much does shipping cost?

Our shipments have the following costs:

For Costa Rica:

  1. $3.5 USD within the GAM with our eco-friendly transportation system.
  2. $4 USD outside the GAM with Correos de Costa Rica.
  3. $5 USD express shipping option (GAM only).

For other countries:

  1. From $18 - $30 USD , depending on the destination country.

In the final step of checkout, the final shipping cost will be displayed based on your address.

Why are our shipments eco-friendly?

First of all, when you shop at our store, your order will arrive 100% plastic-free.

We minimize our waste, from our products to our packaging, because we have a sustainable mindset.

In addition, we have a smart route design that reduces our carbon footprint, thanks to our partnership with Buy Plastic Free .

I purchased today, when will I receive my order?

For Costa Rica:

  1. GAM: We have a customized system that reduces wait time, but in general, your order will arrive at the indicated address within 2 to 5 business days after your purchase.
  2. Outside the GAM: Delivery time is 4 to 7 business days , due to the logistics of Correos de Costa Rica.

Rest of the world:

  1. Depending on the country, the estimated delivery time is 14 to 21 business days using the DHL Express system and a tracking number.

We want these waiting times to become increasingly shorter.

Others

I don't see my question

If you have any other questions or queries, you can enter here: Contact

There you'll find our contact options, such as WhatsApp, email, or sending a direct inquiry.